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Privacy Policy

Data handling, inquiry processing, and privacy practices for Ashwath Machinery

Last Updated: September 2026

1. Introduction and Scope

  • Ashwath Machinery operates (https://plasticmachinery.in) to display equipment catalogs, technical machinery specifications, and commercial inquiry channels for industrial plastic processing equipment, auxiliaries, and replacement parts.

  • This Privacy Policy details how we collect, store, handle, and safeguard business contact information and technical inquiries submitted through our website forms, catalog request buttons, and commercial communication channels. We do not sell, trade, or rent your commercial or personal data to third-party marketing companies.

2. Information We Collect

  • When you submit inquiry forms, request machinery details, or contact our team via phone or WhatsApp, we collect your full name, company name, corporate email address, contact phone number, and operational location.
  • When you request equipment quotations, we collect your technical machinery specifications, including machine categories (such as Injection Moulding Machinery, Size Reduction, Extrusion, Auxiliary Equipment, or Spare Parts), required machine condition (New, Used, or Refurbished), and operating capacity or model requirements.
  • When you browse our website, our servers automatically record standard technical connection details, including your IP address, browser type, device information, and digital marketing tracking parameters (such as UTM source, medium, and campaign data).

3. How We Use Your Information

  • To evaluate machinery inquiries, verify technical processing requirements, and prepare official price quotations for requested industrial equipment.
  • To communicate directly with buyers via email, phone calls, or WhatsApp regarding machinery specifications, equipment condition, pricing, and dispatch timelines.
  • To route and manage sales inquiries through our central business CRM system and coordinate customer follow-up schedules.
  • To analyze inbound lead channels and digital marketing campaign performance to optimize our equipment catalog and website performance.
  • To meet Indian legal, tax, and commercial compliance obligations relating to business transactions and customer communications.

4. Data Sharing and Third-Party Disclosures

  • We do not sell, rent, lease, or trade commercial inquiry data or business contact lists to third-party marketing companies.
  • Technical inquiries and contact details are processed and stored securely through trusted cloud service infrastructure, including our Zoho enterprise platform and web hosting providers, solely to deliver quotes and technical support.
  • Direct communications requested by buyers are facilitated through authorized messaging and delivery platforms, including official WhatsApp business integrations and corporate email servers.
  • We disclose business records only when strictly mandated by Indian statutory authorities, court orders, or applicable regulatory and taxation laws.

5. Data Retention and Storage

  • Commercial inquiry records and equipment specifications are retained in our active sales database for as long as needed to provide technical quotes, coordinate logistics, and support post-sale operations.
  • Billing records, tax invoices, and formal commercial contracts are retained in accordance with statutory periods mandated by Indian accounting and commercial laws.
  • Inactive business inquiries that do not result in orders are periodically reviewed and removed from our primary communication channels.
  • Buyers can request the correction or removal of their operational contact information at any time by contacting our legal desk.

6. Cookies and Tracking Technologies

  • We use essential session cookies to ensure machinery catalog pages load properly and website forms submit reliably.
  • We record standard URL campaign parameters (such as UTM source, medium, and campaign identifiers) solely to identify inquiry traffic channels.
  • We do not sell your browsing activity or deploy third-party advertising cookies for cross-site behavioral tracking.

7. Data Protection and Security

  • We implement standard administrative, physical, and technical protocols to protect commercial inquiry records and contact details from unauthorized access, alteration, or disclosure.
  • Internal access to stored equipment requirements and customer contact information is strictly restricted to authorized staff handling quotations, equipment logistics, and technical assistance.
  • All data transmissions across our platform are encrypted using standard Secure Sockets Layer (SSL) and Transport Layer Security (TLS) technologies.

8. User Rights and Inquiries

  • Buyers and website visitors may request access to, correction of, or deletion of their commercial contact details stored in our active communication databases.
  • You may opt out of future promotional messaging, equipment catalogs, or email updates at any time by notifying our team directly.
  • For data inquiries, record corrections, or privacy questions, contact our legal desk directly via email at   privacy@plasticmachinery.in.

9. Policy Updates and Jurisdiction

  • We may revise this Privacy Policy periodically to reflect updates to our machinery catalog, digital lead workflows, or legal requirements.
  • The updated version will be posted directly on this page with a revised effective date at the top of the document.
  • Any commercial disputes or legal questions concerning data handling and platform use are governed exclusively by the laws of India and subject to the jurisdiction of competent courts in Uttar Pradesh.

10. Contact Information and Grievance Officer

  • In compliance with the Information Technology Act, 2000 and applicable digital commerce regulations, privacy inquiries, record requests, and grievances may be directed to our designated officer:
  • Company Name: Ashwath Machinery
  • Address:  B-9 Ground Floor, 9/6, G T Road, Arthala, Mohan Nagar, Ghaziabad, Uttar Pradesh, 201001
  • Phone:  +91 9711721106
  • All formal data correction, deletion, or privacy notices must be submitted in writing to the email address above.